Nuggets from Information Anxiety 2
"The great Information Age is really an explosion of non-information: it is an explosion of data." His definition of information is: "Information is that which leads to understanding."
On employee training and education: "Any program should involve employees in their own training. They should be allowed to tailor their own programs, to learn at their own rate."
Ideas and facts: "It is ideas that precede our understanding of facts, although the overabundance of facts tends to obscure this."
Ignorance: "When you can admit to ignorance... you will realize it is the ideal state from which to learn."